TERMS & POLICIES

WEEKLY LESSONS POLICY (Full Term Bookings)

Cancellations & Make-Up Lessons:
Students must provide at least 7 days’ notice to cancel a scheduled lesson. Up to two (2) make-up lessons per term are available when 7 days’ notice is given. Make-up lessons must be used within the same term and are subject to availability. Make-up lessons do not roll over to the following term, and any unused make-up lessons are forfeited and non-refundable.
Late Cancellations:
Cancellations made with less than 7 days’ notice will be charged as usual and are not eligible for a make-up lesson.
Cancellations by Ri:
If a lesson is cancelled by Ri, the student will be offered a make-up lesson, a credit, or a full refund for that lesson.
Term Commitment:
Enrolment is for the full term and must commence in Week 1. If a student discontinues lessons before the end of the term, any remaining lessons are forfeited and non-refundable.
Trial Lesson:
The complimentary 20-minute trial lesson is offered only to new students and may be redeemed once per individual. Returning students are not eligible. This trial lesson offer is non-transferable and cannot be combined with or applied toward any gift voucher purchase.

LESSON BUNDLES POLICY

Lesson bundles must be used over consecutive weeks in the same agreed-upon weekly timeslot.
Bundle bookings are non-refundable, non-transferable, and cannot be rescheduled once confirmed and paid in full, even with notice. This ensures each student’s weekly timeslot is reserved and protected.
Please only book a bundle if you can commit to consecutive weekly lessons in the same timeslot.
If a lesson is cancelled by Ri, the student will be offered either a rescheduled lesson or a full refund for that lesson.
As bundle lessons are reserved in advance, any unused lessons—whether due to absence, schedule conflicts, or early withdrawal—will be forfeited and are non-refundable.
The complimentary 20-minute trial lesson is offered only to new students and may be redeemed once per individual. Returning students are not eligible. This trial lesson offer is non-transferable and cannot be combined with or applied toward any gift voucher purchase.

CASUAL LESSONS POLICY

Payment & Cancellations:
Casual lessons are non-refundable and cannot be rescheduled once booked and paid in full. This ensures fairness and protects the teacher’s time and other students’ scheduling needs.
Missed Lessons:
Any missed lessons, for any reason, will be forfeited.
Cancellations by Ri:
If a casual lesson is cancelled by Ri, the student will be offered a rescheduled lesson or a full refund for that lesson.
Trial Lesson:
The complimentary 20-minute trial lesson is offered only to new students and may be redeemed once per individual. Returning students are not eligible. This trial lesson offer is non-transferable and cannot be combined with or applied toward any gift voucher purchase.

GIFT VOUCHER TERMS & CONDITIONS

Gift vouchers follow the same policies as outlined on this page for Casual Lessons, Bundles, and Full Term Bookings. In addition, the following terms and conditions apply:

Gift vouchers are valid for 12 months from the date of purchase.
Vouchers are non-refundable and cannot be exchanged for cash, in full or in part.
Once redeemed, the relevant lesson type’s policy (Weekly, Bundle, or Casual) applies.
Lessons are subject to availability and are held Monday-Tuesday 10:00am-7:30pm, and Wednesday-Friday 10:00am-12:00pm (Melbourne, VIC time).
Lessons do not run on public holidays or Victorian school holidays.
Gift vouchers may be transferred to another person prior to redemption, but are non-transferable once lessons have commenced.
The complimentary 20-minute introductory lesson is exclusively available to new students and is limited to one use per individual. Existing or returning students are not eligible. The offer cannot be applied to multiple vouchers by the same student.

From time to time, policies and pricing may be updated to reflect changes in scheduling, service delivery, or business operations. Any updates will be shared with current students in advance, and always with the intention of maintaining a fair and supportive learning environment.